Frequently Asked Questions

We believe accounting sync is a fundamental necessity, not a luxury. Double-entry is the #1 time-waster for print shops. By including full QuickBooks Online sync in our Starter plan, we help you eliminate that pain point from day one.

Standard Products (Starter tier) are for your 80% common jobs like business cards, flyers, and brochures. You select options from dropdowns and get an instant price. Custom Jobs (Pro tier) are for unique requests where you might need AI to analyze a PDF or run complex calculations.

For custom jobs, our AI analyzes PDF structure to extract specifications like trim size, bleed, and page count. It uses computer vision to achieve 90%+ accuracy. This feature is available on the Pro plan and above.

We support PDF, PDF/X-1a, and PDF/X-4 formats. Maximum file size is 500MB. For other formats (InDesign, Illustrator, etc.), you'll need to export to PDF first.

Absolutely. You configure YOUR paper stocks, press costs, labor rates, finishing options, overhead rules, and markup strategy once during onboarding. Every quote uses these numbers. You can update pricing anytime, and the system will alert you when materials haven't been updated in 90+ days.

Quote accuracy depends on the accuracy of YOUR cost model configuration. Prepress calculates quotes using the exact costs you provide. The AI extracts specs at 90%+ accuracy, but you validate everything before approving. Our customers report consistent pricing within 2-3% of their manual quotes, with zero "forgotten overhead" issues.

You always review and approve AI-extracted specs. Low-confidence fields are highlighted with a yellow border. Simply click and edit any incorrect value. The AI learns from corrections over time to improve accuracy for your specific file types.

Yes! While originally built for commercial print, RapidPress supports multiple print industries. Configure your own cost models for screen printing, embroidery, signage, or promotional products. Each industry can have unique pricing rules, materials, and production processes.

Absolutely. Save frequently-quoted jobs as templates with pre-filled specs. Perfect for repeat customers or standard products. Templates can include material selections, finishing options, and pricing adjustments. Just load the template and adjust quantities.

All plans include our "Traffic Light" check: instant Pass/Warn/Fail on bleed, resolution, and color mode. The Pro plan adds "Auto-Fix" capabilities, which can automatically convert RGB to CMYK, add missing bleeds, and fix font issues with one click.

Simply sign up for the plan that fits your needs. You can start quoting immediately with our pre-loaded catalog of standard products.

Yes! You can upgrade anytime and the change takes effect immediately. Downgrades take effect at the start of your next billing cycle. No penalties for switching plans.

We'll notify you at 80% of your monthly limit. If you exceed it, we'll suggest upgrading to the next tier. You can continue quoting without service interruption—we just ask that you upgrade before the next billing cycle.

Yes. Cancel anytime from your account settings. You'll retain access through the end of your current billing period. We keep your data for 30 days post-cancellation, then permanently delete it (unless you export it first).

Yes! Pay annually and save 15% compared to monthly billing. Contact sales for custom enterprise pricing for shops with 50+ employees or special integration needs.

We accept all major credit cards (Visa, Mastercard, Amex, Discover) and ACH bank transfers for annual plans. All payments are processed securely through Stripe. We do not store credit card information on our servers.

No—and that's by design. RapidPress is built API-first to integrate WITH your existing MIS, not replace it. We solve the prepress bottleneck (quoting and file prep). Your MIS handles production scheduling, inventory, and accounting. Think of us as an intelligent front-end that pushes approved quotes and press-ready files into your system via API.

Perfect! Most of our customers use legacy MIS systems and struggle with the quoting workflow. RapidPress integrates via REST API (Business tier), pushing approved quotes and press-ready files into your existing system. We have pre-built integrations for Pace, PrintSmith Vision, and Printavo, with more coming soon.

Yes, via our API. If your customers submit files through a web-to-print portal, RapidPress can automatically analyze those files, run preflight checks, and generate quotes for your internal review. Contact sales to discuss your specific web-to-print integration needs.

Most shops configure their cost model in under 2 hours. You'll input paper stocks, press costs, and finishing options once during onboarding. After that, quoting is instant. Business tier customers get dedicated onboarding assistance (up to 4 hours) to help with complex configurations and integrations.

Yes. Starter tier gets email support (24-hour response). Professional tier gets priority email + phone support (8-hour response). Business tier gets dedicated account manager with 4-hour SLA during business hours (Mon-Fri, 9am-6pm EST).

Yes! Business tier includes full REST API access with comprehensive documentation. Build custom integrations with your web-to-print platform, CRM, or internal tools. API includes endpoints for quote creation, file upload, preflight results, and cost model management.

Yes! Professional and Business tiers include QuickBooks Online integration. Automatically sync approved quotes as estimates or invoices, push customer data, and track job profitability. Configure sync settings to match your workflow.

All data is stored in secure, SOC 2-compliant cloud infrastructure in the United States (AWS US-East). Files are encrypted at rest (AES-256) and in transit (TLS 1.3). We maintain daily backups with 30-day retention.

Yes. We take security seriously: AES-256 encryption at rest, TLS 1.3 for data in transit, role-based access controls, annual penetration testing, and SOC 2 Type II compliance. Your customer files, quotes, and cost model are isolated to your account and never shared.

You own your data. Export everything (quotes, cost model, files) anytime from your account settings. After cancellation, we keep your data for 30 days in case you want to reactivate. After 30 days, all data is permanently deleted from our systems.

No. You retain all rights to your files, quotes, and cost model. RapidPress only processes files as a service on your behalf. We don't use your data to train AI models for other customers. Read our full Data Processing Agreement on the legal page.

Yes. Professional and Business tiers support role-based access controls. Create user accounts with different permission levels: Admin (full access), Estimator (quoting only), Designer (file upload only), or View-Only (reporting). Control who can edit pricing, approve quotes, or export data.

Yes. RapidPress is GDPR-compliant and follows industry best practices for data privacy. We provide data processing agreements, allow data exports, support data deletion requests, and maintain detailed audit logs. Contact our legal team for specific compliance questions.

Small to mid-size print shops with 3-50 employees across commercial print, screen printing, embroidery, signage, and promotional products. If you're spending 1-2+ hours per quote, using spreadsheets or a clunky first-gen MIS, dealing with pricing inconsistency, and losing money on file errors—RapidPress was built specifically for you.

Yes. All plans include access to video tutorials, documentation, and help center articles. Professional tier includes live onboarding webinar. Business tier includes dedicated 1-on-1 onboarding (up to 4 hours) with team training, cost model configuration assistance, and integration setup help.

Email support@rapidpress.com for any technical issues, setup questions, or account help. Starter tier: 24-hour response. Professional tier: 8-hour response + phone support. Business tier: 4-hour SLA + dedicated account manager. Our support hours are Monday-Friday, 9am-6pm EST.

Not yet, but we're building one. If you're a print industry consultant, MIS provider, or equipment dealer interested in partnering, email hello@rapidpress.com with details about your business.

Absolutely. Schedule a 15-minute live demo with our team to see RapidPress in action, ask questions, and learn how it fits your workflow. No sales pressure—just a walkthrough tailored to your business.